Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

If a product is faulty or damaged please send us an email to info@madscientist.com.au for a return authorisation. 

However if your product is found to be working on arrival, you will be charged a re-delivery fee to have it sent back.

We suggest that you check the Manufacturer's/Publisher's website for support and/or patches, to try and resolve your problem before submitting a warranty claim.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.